Refund Policy

1. General

At Crawlmate, we strive to ensure customer satisfaction. Due to the nature of digital services and subscription-based products, refunds are not automatically granted and are evaluated on a case-by-case basis.

2. Eligibility for Refunds

• Duplicate payment for the same subscription or service.
• Unauthorized or fraudulent transaction.
• Service not delivered as promised.
• Technical issues preventing access that cannot be resolved.

3. Non-Refundable Cases

• Change of mind after purchase.
• Failure to use the service.
• Subscription cancellation after billing cycle has started.
• Account suspension due to violation of Terms of Service.

4. Refund Request Process

To request a refund, please email support@crawlmate.com with the following details:

• Full Name
• Registered Email Address
• Order/Transaction ID
• Reason for the refund request

All requests will be reviewed within 7 business days.

5. Refund Processing

If approved, refunds will be processed to the original payment method. Processing time may vary depending on your bank or payment provider (typically 5–15 business days).

6. Contact Us

If you have any questions regarding this Refund Policy, please contact us at support@crawlmate.com.